The REI Custom Program is a therapy program that is custom-made for each individual client. It is not a pre-made product. It takes a considerable amount of time and effort to create each person's program. Because of the many variations possible in creating a program for a client, optimizing the REI Custom Program is a dynamic process, where revisions and protocol changes are applied, tracked and discussed. This ensures the highest effectiveness possible, but also requires effort on the parts of both the Strong Institute and the client.
As an REI Custom Program client, you agree to follow the protocol for each CD, offer us feedback on each CD's effects, and stay in touch with us during the process. We will work with you as long as necessary and revise the CDs in your program as often and as much as we feel is necessary to achieve the goals we agreed to when you submitted your intake.This means that if you stay actively engaged with us to make your program work, we will work with you as long as it takes to achieve your goals.
If, after working together and changing the protocol or revising your CDs, we feel that we've exhausted the options available to us to make your program work, we will happily refund your money if you choose.
Important: Failure to follow the REI Custom Program protocols will render null and void your opportunity for a refund. As well, failure to keep in touch with us during the Custom Program and/or it's revision process will result in us determining that the Program is working for you and we will close your case file. Once your case file is closed, you are no longer eligible for a refund for the REI Custom Program.
Note: There is a $150 administration fee reserved from REI Custom Program refunds, so, in the event that we agree to offer you a refund you will receive $345.